{"id":1040,"date":"2026-01-06T20:48:05","date_gmt":"2026-01-07T03:48:05","guid":{"rendered":"https:\/\/bellabrookecafe.com\/?page_id=1040"},"modified":"2026-05-15T13:24:52","modified_gmt":"2026-05-15T20:24:52","slug":"guest-self-registration-overview","status":"publish","type":"page","link":"https:\/\/bellabrookecafe.com\/?page_id=1040","title":{"rendered":"Guest Self Registration Overview"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1040\" class=\"elementor elementor-1040\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-242cb4bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"242cb4bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-27173902\" data-id=\"27173902\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7364b4e0 elementor-widget elementor-widget-image\" data-id=\"7364b4e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/regform.genassierrainn.com\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_omhgx0omhgx0omhg-1.png\" class=\"elementor-animation-pulse attachment-large size-large wp-image-1042\" alt=\"\" srcset=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_omhgx0omhgx0omhg-1.png 1024w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_omhgx0omhgx0omhg-1-300x300.png 300w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_omhgx0omhgx0omhg-1-150x150.png 150w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_omhgx0omhgx0omhg-1-768x768.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ac01335\" data-id=\"ac01335\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1da7cfec elementor-align-right elementor-widget elementor-widget-button\" data-id=\"1da7cfec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/regform.genassierrainn.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-address-card\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm0 400H48V80h480v352zM208 256c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm-89.6 128h179.2c12.4 0 22.4-8.6 22.4-19.2v-19.2c0-31.8-30.1-57.6-67.2-57.6-10.8 0-18.7 8-44.8 8-26.9 0-33.4-8-44.8-8-37.1 0-67.2 25.8-67.2 57.6v19.2c0 10.6 10 19.2 22.4 19.2zM360 320h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79cf8fb elementor-widget elementor-widget-text-editor\" data-id=\"79cf8fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #993300;\">Guest Registration &amp; Security Deposit Policy<\/span><\/h4><p><span style=\"color: #993300;\">For safety and security, guests must register the identity of the person responsible for the booking and pay the $70 security deposit before the front desk closes at 10 PM on the day of arrival.\u00a0<\/span><\/p><p>The most expedient way to accomplish that is by using this link before the date of your arrival. Check in registration CLOSES at 10 pm on the date of your arrival.<\/p><p><span style=\"color: #993300;\"><a style=\"color: #993300;\" href=\"https:\/\/regform.genassierrainn.com\/\">https:\/\/regform.genassierrainn.com\/<\/a><\/span><\/p><p><a href=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-scaled.png\"><img decoding=\"async\" class=\"aligncenter wp-image-1771 size-large\" src=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-494x1024.png\" alt=\"Genas Sierra Inn Check In and Security Deposit Process\" width=\"494\" height=\"1024\" srcset=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-494x1024.png 494w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-145x300.png 145w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-768x1590.png 768w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-742x1536.png 742w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-989x2048.png 989w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/05\/guest_checkin_infographic-scaled.png 1236w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/a><\/p><p>The information we collect is kept private and is only shared with authorities after a legal subpoena, warrant, or court order is served. CA Civil Code \u00a7 53.5<\/p><p>https:\/\/law.justia.com\/codes\/california\/code-civ\/division-1\/part-2\/section-53-5\/<\/p><p>At Gena\u2019s Sierra Inn, guest registration also ensures that rental door access details are released only to the individual who made the reservation, helping us provide a secure and seamless arrival experience.<\/p><h4><span style=\"color: #993300;\">Registration &amp; Deposit Requirements<\/span><\/h4><p>All guests must complete:<\/p><ul><li aria-level=\"1\">Guest registration form to verify their identity<\/li><li aria-level=\"1\">$70 refundable security deposit<\/li><\/ul><p>Failure to complete both steps will delay or prevent access to your room. Failing to complete registration does not qualify as a refundable booking condition.<\/p><h4>Check-In Options<\/h4><h4><span style=\"color: #993300;\"><strong>Best Results: Early Self-Registration<br \/>(Online via link provided by email.)<\/strong><\/span><\/h4><ul><li aria-level=\"1\">You will receive a registration link to the email address listed on your booking 3 days before arrival<\/li><li aria-level=\"1\">Complete registration and pay your deposit at least 24 hours before arrival<\/li><li aria-level=\"1\">Door entry code will be sent just after midnight on your arrival date<\/li><\/ul><p>This is the fastest and most convenient option.<\/p><h4><span style=\"color: #993300;\">Acceptable: Same-Day Registration<br \/>(Available from 6:00 AM until 10:00 PM PST)<br \/><\/span><\/h4><p>You may complete registration on the day of arrival by:<\/p><ul><li aria-level=\"1\">Using the emailed registration link, or<\/li><li aria-level=\"1\">Visiting the restaurant for staff assistance<\/li><li aria-level=\"1\">Registration window is open from 6 AM through 10 PM<\/li><\/ul><p>Please note:<\/p><ul><li aria-level=\"1\">Same-day registrations require manual review and approval<\/li><li aria-level=\"1\">Processing times are significantly slower<\/li><li aria-level=\"1\">Door code delivery may be delayed<\/li><\/ul><h4><strong>Late Check-In: After 10:00 PM PST<\/strong><\/h4><p>Check-ins after 10:00 PM are considered late. They will be addressed based on the availability of staff, and are subject to additional fees. If you do not specifically arrange for late check-in service, we cannot guarantee staff will be able to assist.<\/p><p>Requirements:<\/p><ul><li aria-level=\"1\">Before 9 pm, call or text +15593408487 to arrange a late check-in after 10pm on your date of arrival<\/li><li aria-level=\"1\">You must still complete registration using the emailed link or the QR Code at the Restaurant Front Door<\/li><li aria-level=\"1\">A $70 security deposit is still required<\/li><\/ul><p>Fees:<\/p><ul><li aria-level=\"1\">$25 per hour after 10:00 PM ($25 minimum)<\/li><li aria-level=\"1\">Fee is deducted from your security deposit and\/or charged separately if needed<\/li><\/ul><p>Important:<\/p><ul><li aria-level=\"1\">Late check-in requires staff to remain available for your arrival<\/li><li aria-level=\"1\">If no prior arrangements are made, we cannot guarantee access to your room after 10:00 PM and your booking will not qualify for a refund.<\/li><\/ul><h4><span style=\"color: #993300;\">After-Hours Assistance<\/span><\/h4><p>Our team has limited availability after 10:00 PM. We cannot guarantee you will receive assistance for inn check ins.<\/p><p>For assistance:<\/p><ul><li aria-level=\"1\">Call or text: +1 (559) 340-8487<\/li><li aria-level=\"1\">Leave your name and unit number<\/li><li aria-level=\"1\">Responses will be provided as soon as possible<\/li><\/ul><p>WiFi:<\/p><ul><li aria-level=\"1\">Network: GSI Guest WIFI<\/li><li aria-level=\"1\">Password: Genasplace<\/li><\/ul><h4><span style=\"color: #993300;\">Self Check-In Process: 3 Simple Steps<\/span><\/h4><ol><li aria-level=\"1\">Complete Registration Form<br \/>The guest who made the reservation must complete the form to verify identify. This process includes reviewing your rental agreement and required identification details. Upon completion you will receive an approval confirmation email\u2014check your inbox and spam folder.<\/li><li aria-level=\"1\">Pay Security Deposit<br \/>A $70 refundable deposit covers incidentals, late check-in charges, damages, and pet cleaning if applicable. Unused funds are refunded within 7 days after departure. You will authorize the payment of additional funds should fees require it.\u00a0 A receipt will be emailed upon payment and upon refund.<\/li><li aria-level=\"1\">Receive Door Code<br \/>Once your registration is approved and deposit is processed, your door code will be emailed on your arrival date. You may check in anytime after 4:00 PM, even without staff present. If you did not arrive on your contracted arrival date, this process may take longer to approve or may not be approved at all.<\/li><\/ol><h4><span style=\"color: #993300;\">Important Reminders<\/span><\/h4><ul><li aria-level=\"1\">Completing registration before your arrival date ensures the fastest access to your room<\/li><li aria-level=\"1\">Same-day registration may result in delays due to manual verification<\/li><li aria-level=\"1\">Failure to complete registration and deposit before your arrival date will delay or prevent entry<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1298a0f elementor-align-right elementor-widget elementor-widget-button\" data-id=\"1298a0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/regform.genassierrainn.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-address-card\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm0 400H48V80h480v352zM208 256c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm-89.6 128h179.2c12.4 0 22.4-8.6 22.4-19.2v-19.2c0-31.8-30.1-57.6-67.2-57.6-10.8 0-18.7 8-44.8 8-26.9 0-33.4-8-44.8-8-37.1 0-67.2 25.8-67.2 57.6v19.2c0 10.6 10 19.2 22.4 19.2zM360 320h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c2e52c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2e52c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-afaa507\" data-id=\"afaa507\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89cd8cb elementor-widget elementor-widget-image\" data-id=\"89cd8cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/regform.genassierrainn.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/17-1-1024x512.jpg\" class=\"elementor-animation-pulse attachment-large size-large wp-image-1301\" alt=\"\" srcset=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/17-1-1024x512.jpg 1024w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/17-1-300x150.jpg 300w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/17-1-768x384.jpg 768w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/01\/17-1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a5e8239\" data-id=\"a5e8239\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4735ea5 e-flex e-con-boxed e-con e-parent\" data-id=\"4735ea5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e18c2 elementor-widget elementor-widget-heading\" data-id=\"b7e18c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/regform.genassierrainn.com\/\">Self Check In Registration &amp; Security Deposit FAQ<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b43b38 elementor-widget elementor-widget-text-editor\" data-id=\"1b43b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Here are some frequently asked questions about check in and self registration.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>Self Check\u2011In Registration &amp; Security Deposit \u2014 FAQ:<\/strong><\/p><ol class=\"marker:text-quiet list-decimal\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><b>How much is the security deposit and when do I get it back?<br \/><br \/><\/b>The security deposit is a refundable $70 which will be returned within 7 days after your departure. We will deduct fees for services such as pet stays, kitchen or laundry access, and late arrival fees.<\/p><\/li><li><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>If I don&#8217;t complete the self check-in registration process before the date of my arrival what should I expect?<\/strong><\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">For a seamless arrival, we highly recommend completing your guest registration in advance here:\u00a0 <a href=\"https:\/\/regform.genassierrainn.com\/\">https:\/\/regform.genassierrainn.com\/<\/a><\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">If registration is not completed ahead of time, you will not receive your door entry code prior to arrival. While you are still welcome to check in, you will be able to complete registration and submit your security deposit on-site at the restaurant\u00a0 front desk. Our team will manually review and approve your information. This process can take some time depending on how busy we are, and access codes will only be issued by email once the identity verification approval is complete.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Please note that restaurant front desk check-in is available only during restaurant hours (6 AM until 9 PM). Online guest registration can be completed at anytime but staff will not process the submissions after 10 pm without prior arrangements.<\/p><p>Late Guest Check-In, either in person or online, after this time will require paying a staffing fee of $25 per hour, and immediate door entry code access will be limited to whether staff is available to review your registration.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">To ensure a smooth, contactless experience and avoid delays or additional fees, we strongly encourage completing your registration at least 24 hours prior to arrival using the self check-in link we email you three days ahead.<\/p><\/li><li><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>Is the mandatory $70 security deposit refundable?<\/strong><\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Yes. The deposit is fully refundable unless you have used services such as an <a href=\"https:\/\/pets.genassierrainn.com\/\">animal stay<\/a> or booked the <a href=\"https:\/\/kitchen.genassierrainn.com\/\">kitchen \/ laundry unit<\/a>. We also assess penalty fees for failing to complete the check-in process prior to 10 PM on the date of your arrival. We deduct the payments for these services from your deposit.<\/p><\/li><li><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>I cancelled my booking. How can I obtain a refund for my security deposit?:<\/strong><\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Cancelling your booking does not automatically trigger a security deposit refund. To request a refund of your security deposit, please complete our <a href=\"https:\/\/contact.genassierrainn.com\/\">guest contact form<\/a>. Be sure to include the original booking dates, the email address used for the reservation, and the name listed on the cancelled booking. This information allows us to quickly locate your payment and process your full deposit refund.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">We provide full security deposit refunds for all guests who did not stay with us, regardless of which booking agency (Booking.com\/Expedia\/Hotels.com) originally made the reservation for you, and regardless of the status of your booking refund policy. For refunds related to booking reservation payments, please review our <a href=\"https:\/\/cancellation.genassierrainn.com\/\">Refund and Cancellation Policy for full details.<\/a><\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><strong>If I show up to complete self check-in registration in person after 10 pm, will I still have to fill out the self check in?<\/strong><\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Yes, late arrivals must fill out self check-in registration to verify the person we allow into the rental is the person who booked the reservation. You may do so here: <a href=\"https:\/\/regform.genassierrainn.com\/\">https:\/\/regform.genassierrainn.com\/<\/a>\u00a0Please note that there may not be staff onsite to assist you in person, so if you need help, you can call or text <strong><span style=\"color: #993300;\"><a style=\"color: #993300;\" href=\"tel:+15593408487\">+1 (559) 340-8487<\/a><\/span><\/strong>. While we monitor this line, responses may be limited after hours. If we\u2019re unable to answer right away, please leave your name and unit number, and we will follow up as soon as possible. Avoid arriving after 10 PM without first completing self check in!<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">For a smooth, contactless check-in experience, we strongly recommend completing your guest self-registration at least 24 hours prior to arrival. Once completed, your door entry code will be emailed to you before 1:00 AM on the day of your arrival, allowing you to go directly to your unit without needing staff assistance.<\/p><\/li><li><strong>I submitted my registration form and paid the deposit but I haven&#8217;t received a door code. What happened?<\/strong><br \/><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">You should have received a confirmation email that you completed the guest registration process. Sometimes these end up in SPAM folder. Check your inbox and SPAM folder. If you didn&#8217;t receive a confirmation email, please double-check that your email address was entered correctly during registration. If the email is incorrect, you will not receive your confirmation or door access code. You will need to re-register but you won&#8217;t need to pay the deposit again.<\/p><p>You will know if you completed the registration and security deposit process properly because you will receive a confirmation email at the end of each step.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">If you do not receive your confirmation, our team will be happy to assist you. <span style=\"color: #800000;\">Please note that after 10:00 PM, staff availability may be limited, extremely delayed, or not available.<\/span> If you arrive after this time, call or text <span style=\"color: #993300;\"><strong><a style=\"color: #993300;\" href=\"tel:+15593408487\">+1 (559) 340-8487<\/a><\/strong><\/span> for assistance. Providing any missing or corrected information via text can help us resolve registration issues and get you checked in as smoothly as possible. Please not that after 10 PM we do not guarantee that we will be able to assist.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">For the best experience, we recommend completing your registration before 9:00 PM.<\/p><\/li><li><strong>I will not arrive until after 10 pm. Is that a problem for in person check-in approval?<\/strong><br \/><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Our team processes check-in approvals daily between 6:00 AM and 9:00 PM for guests arriving after 4:00 PM. Approvals are completed during restaurant operating hours, when staff is available to assist you.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><span style=\"color: #993300;\"><strong>If you expect to arrive after 10:00 PM, please note that late-night check-in assistance is not available.<\/strong> <\/span>We strongly recommend completing your self check-in before 10:00 PM, as assistance is not available after that time.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">The only solution is to contact our team in advance to arrange a late check-in service, which includes hiring a staff member to be available for every hour you did not check in before 10 pm. That fee will be taken out of your security deposit.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">To avoid any extra charges, delays, or no assistance, simply complete your registration and submit the security deposit before 10:00 PM via <a href=\"https:\/\/regform.genassierrainn.com\/\">https:\/\/regform.genassierrainn.com\/<\/a> or call<span style=\"color: #800000;\"> <a style=\"color: #800000;\" href=\"tel:+15593408487\">+15593408487<\/a> <\/span>and complete the process over the phone. Once completed, your door access code will be emailed to you, allowing for a seamless, contactless check-in at your convenience.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11ef0d elementor-align-right elementor-widget elementor-widget-button\" data-id=\"b11ef0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/modify.genassierrainn.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-address-card\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm0 400H48V80h480v352zM208 256c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm-89.6 128h179.2c12.4 0 22.4-8.6 22.4-19.2v-19.2c0-31.8-30.1-57.6-67.2-57.6-10.8 0-18.7 8-44.8 8-26.9 0-33.4-8-44.8-8-37.1 0-67.2 25.8-67.2 57.6v19.2c0 10.6 10 19.2 22.4 19.2zM360 320h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Modify Booking<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Register Now Guest Registration &amp; Security Deposit Policy For safety and security, guests must register the identity of the person responsible for the booking and pay the $70 security deposit before the front desk closes at 10 PM on the day of arrival.\u00a0 The most expedient way to accomplish that is by using this link [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-1040","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages\/1040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1040"}],"version-history":[{"count":5,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages\/1040\/revisions"}],"predecessor-version":[{"id":1774,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages\/1040\/revisions\/1774"}],"wp:attachment":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}