{"id":1864,"date":"2026-09-05T09:51:19","date_gmt":"2026-09-05T16:51:19","guid":{"rendered":"https:\/\/bellabrookecafe.com\/?page_id=1864"},"modified":"2026-09-05T10:12:44","modified_gmt":"2026-09-05T17:12:44","slug":"lost-and-found-return-policy","status":"publish","type":"page","link":"https:\/\/bellabrookecafe.com\/?page_id=1864","title":{"rendered":"Lost and Found Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1864\" class=\"elementor elementor-1864\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-422dc7a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"422dc7a1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4b11089f\" data-id=\"4b11089f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7476fd71 elementor-widget elementor-widget-text-editor\" data-id=\"7476fd71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #693d21;\">Did we find something you left behind?<\/span><\/h3><p style=\"text-align: center;\"><strong>Don&#8217;t worry, it happens all the time!<\/strong><\/p><p style=\"text-align: center;\">Lost and Found Return Policy for Gena&#8217;s Sierra Inn and Bella Brooke Cafe<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4acc85da e-flex e-con-boxed e-con e-parent\" data-id=\"4acc85da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48846e2a elementor-widget elementor-widget-image\" data-id=\"48846e2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/square.link\/u\/Wpc44TPq\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1536\" src=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/09\/lost-and-found-at-genas-sierra-inn-and-bella-brooke-cafe.jpg.png\" class=\"attachment-full size-full wp-image-1866\" alt=\"\" srcset=\"https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/09\/lost-and-found-at-genas-sierra-inn-and-bella-brooke-cafe.jpg.png 1024w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/09\/lost-and-found-at-genas-sierra-inn-and-bella-brooke-cafe.jpg-200x300.png 200w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/09\/lost-and-found-at-genas-sierra-inn-and-bella-brooke-cafe.jpg-683x1024.png 683w, https:\/\/bellabrookecafe.com\/wp-content\/uploads\/2026\/09\/lost-and-found-at-genas-sierra-inn-and-bella-brooke-cafe.jpg-768x1152.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aafd734 elementor-widget elementor-widget-heading\" data-id=\"4aafd734\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/guestreg.genassierrainn.com\/\">Lost and Found Return Policy<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03bcde6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"03bcde6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/square.link\/u\/Wpc44TPq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shipping-fast\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 352h-16V243.9c0-12.7-5.1-24.9-14.1-33.9L494 110.1c-9-9-21.2-14.1-33.9-14.1H416V48c0-26.5-21.5-48-48-48H112C85.5 0 64 21.5 64 48v48H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h272c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H40c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H64v128c0 53 43 96 96 96s96-43 96-96h128c0 53 43 96 96 96s96-43 96-96h48c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zM160 464c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm320 0c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm80-208H416V144h44.1l99.9 99.9V256z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pay for Returning Your Items Via Shipping<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c42cacf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c42cacf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/tools.usps.com\/go\/TrackConfirmAction_input\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shipping-fast\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 352h-16V243.9c0-12.7-5.1-24.9-14.1-33.9L494 110.1c-9-9-21.2-14.1-33.9-14.1H416V48c0-26.5-21.5-48-48-48H112C85.5 0 64 21.5 64 48v48H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h272c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H40c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H64v128c0 53 43 96 96 96s96-43 96-96h128c0 53 43 96 96 96s96-43 96-96h48c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zM160 464c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm320 0c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm80-208H416V144h44.1l99.9 99.9V256z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Track Your US Postal Service Shipment Here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c56207 elementor-widget elementor-widget-text-editor\" data-id=\"72c56207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Did you forget some property during your stay at Gena&#8217;s Sierra Inn?<\/strong><\/h4><p><span style=\"background-color: oklch(0.99 0.004 106.471); color: oklch(0.304 0.04 213.681);\">If we found your property, we&#8217;ll email you using the contact information on your guest registration or if we can locate any contact information on the found property. If we cannot locate any contact information, you will need to contact us at <a href=\"mailto:adventureawaits@bellabrookecafe.com\">adventureawaits@bellabrookecafe.com<\/a><\/span><\/p><p>Once we locate a lost item, our process is as follows:<\/p><ul><li>Storage Period: We will hold the item for up to two weeks to allow time for the owner to positively identify and claim it.<\/li><li>Communication: If we can identify the owner, we will reach out directly. If we do not receive a response within two weeks, we will assume you are no longer interested in the property, and it will be donated to charity or disposed of.<\/li><li>Unclaimed Items: Any items left unclaimed at our facility for more than two weeks will be considered voluntarily surrendered and will be donated or disposed of at no cost to you.<\/li><\/ul><p>If you would like us to return your belongings, we are happy to assist you by following the policy outlined below.<\/p><h4><strong>Options Regarding The Disposition Of Your Property:<\/strong><\/h4><p>We offer three options for the disposition of your property:<\/p><ol><li><strong>In-Person Pickup:<\/strong> Return to Gena&#8217;s Sierra Inn within two weeks to retrieve your items at no cost.<\/li><li><strong>Shipping Request:<\/strong> Within two weeks of today, pay an upfront $60 deposit via credit card to have your property shipped to you. We will charge you the actual fees and then promptly refund any remaining balance to your card once the gross total is known. You will receive an itemized receipt and a tracking number.<\/li><li><strong>Voluntary Surrender:<\/strong> You may choose to surrender the property. Any items left unclaimed at our facility for more than two weeks will be considered voluntarily surrendered and will be donated or disposed of at no cost to you.<\/li><\/ol><h4><strong>Our Policy on Returning Items By Shipping:<\/strong><\/h4><p><strong>Fees for Returns By Shipping Via US Postal Service:<\/strong><\/p><ul><li>$25 USD shipping and handling fee (covers time and labor)<\/li><li>Cost of packaging materials and postage (based on USPS receipt)<\/li><li>Cost of tracking (tracking number will be sent to the email on record)<\/li><li>Cost of insuring the package (based on the estimated value)<\/li><li>3.5% credit card processing fee (applies to the total of your payment invoice)<\/li><li>You will make a deposit of $60 USD to cover these fees. Once we know the actual price of postage, insurance, package tracking, physical packaging, and other fees we will refund the balance to your payment card, or should the total cost exceed $60 USD we will send you an invoice for the additional amount.<\/li><\/ul><p><strong>If you would you like your item(s) returned by shipping<\/strong><\/p><p>If you wish for us to return your items by shipping them to you, please click on the link below to pay the shipping fees. You will be instructed to leave a mailing address when you fill out the payment form.<\/p><p><strong>Upfront Payment Policy:<\/strong><\/p><p>To proceed, please use the link below to make a deposit of\u00a0USD $60. This covers the estimated shipping, handling, and labor costs. Once we have the final receipt from the post office, we will refund any difference to your original payment method.<\/p><p><strong>Pay for your shipping here:<\/strong><\/p><p>You will need to make your payment and send us your personal contact information using the link to our form below.<\/p><p><a href=\"https:\/\/square.link\/u\/Wpc44TPq\"><strong>https:\/\/square.link\/u\/Wpc44TPq<\/strong><\/a>a<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d216436 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d216436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/square.link\/u\/Wpc44TPq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shipping-fast\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 352h-16V243.9c0-12.7-5.1-24.9-14.1-33.9L494 110.1c-9-9-21.2-14.1-33.9-14.1H416V48c0-26.5-21.5-48-48-48H112C85.5 0 64 21.5 64 48v48H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h272c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H40c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H64v128c0 53 43 96 96 96s96-43 96-96h128c0 53 43 96 96 96s96-43 96-96h48c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zM160 464c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm320 0c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm80-208H416V144h44.1l99.9 99.9V256z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pay for Returning Your Items Via Shipping<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b447d2a elementor-widget elementor-widget-text-editor\" data-id=\"b447d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Next Steps:<\/strong><\/p><ul><li>Within 7 calendar days, your package will be mailed using the US Postal Service Flat Rate for Standard Shipping.<\/li><li>You will receive an email with a photo of the receipt and your tracking number, which you can use to <strong>track your shipment\u00a0<\/strong><strong style=\"color: oklch(0.304 0.04 213.681);\">here<\/strong><a href=\"https:\/\/tools.usps.com\/go\/TrackConfirmAction_input\"><strong> https:\/\/tools.usps.com\/go\/TrackConfirmAction_input<\/strong><\/a><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-572e47b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"572e47b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/tools.usps.com\/go\/TrackConfirmAction_input\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shipping-fast\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 352h-16V243.9c0-12.7-5.1-24.9-14.1-33.9L494 110.1c-9-9-21.2-14.1-33.9-14.1H416V48c0-26.5-21.5-48-48-48H112C85.5 0 64 21.5 64 48v48H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h272c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H40c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H8c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h208c4.4 0 8 3.6 8 8v16c0 4.4-3.6 8-8 8H64v128c0 53 43 96 96 96s96-43 96-96h128c0 53 43 96 96 96s96-43 96-96h48c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zM160 464c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm320 0c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm80-208H416V144h44.1l99.9 99.9V256z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Track Your US Postal Service Shipment Here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5ca8e7 elementor-widget elementor-widget-text-editor\" data-id=\"d5ca8e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Any remaining balance (minus the fees listed above) will be refunded after your package is shipped.<\/li><li>If the actual shipping cost exceeds your payment, we will hold your property until the full amount is paid.<\/li><\/ul><p><strong>If you do not wish to have your property returned or you voluntarily surrender the items by not contacting us within two weeks:<\/strong><\/p><p>We will hold the item(s) for <strong>a maximum of\u00a0two weeks\u00a0from the date they were found<\/strong>. After this period, unclaimed items will be permanently disposed of, donated, or destroyed and will no longer be retrievable.<\/p><p>If you have any additional questions please don\u2019t hesitate to ask.<\/p><p>The Team at Gena&#8217;s Sierra Inn &amp; Bella Brooke Cafe<\/p><p>37692 E Kings Canyon Road, Dunlap, CA 93621<\/p><p>+<a href=\"tel:+15593408487\">1\u202a(559) 340-8487<\/a> (Text Message or Voice) | <a href=\"mailto:adventureawaits@bellabrookecafe.com\">adventureawaits@bellabrookecafe.com<\/a><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Did we find something you left behind? Don&#8217;t worry, it happens all the time! Lost and Found Return Policy for Gena&#8217;s Sierra Inn and Bella Brooke Cafe Lost and Found Return Policy Pay for Returning Your Items Via Shipping Track Your US Postal Service Shipment Here Did you forget some property during your stay at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-1864","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages\/1864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1864"}],"version-history":[{"count":5,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages\/1864\/revisions"}],"predecessor-version":[{"id":1878,"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=\/wp\/v2\/pages\/1864\/revisions\/1878"}],"wp:attachment":[{"href":"https:\/\/bellabrookecafe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}