Lost and Found Return Policy

Did you forget some property during your stay at Gena’s Sierra Inn?

If we found your property, we’ll email you using the contact information on your guest registration or if we can locate any contact information on the found property. If we cannot locate any contact information, you will need to contact us at adventureawaits@bellabrookecafe.com

Once we locate a lost item, our process is as follows:

• Storage Period: We will hold the item for up to two weeks to allow time for the owner to positively identify and claim it.
• Communication: If we can identify the owner, we will reach out directly. If we do not receive a response within two weeks, we will assume you are no longer interested in the property, and it will be donated to charity or disposed of.
• Unclaimed Items: Any items left unclaimed at our facility for more than two weeks will be considered voluntarily surrendered and will be donated or disposed of at no cost to you.

If you would like us to return your belongings, we are happy to assist you by following the policy outlined below.

Options Regarding The Disposition Of Your Property:

We offer three options for the disposition of your property:

1. In-Person Pickup: Return to Gena’s Sierra Inn within two weeks to retrieve your items at no cost.
2. Shipping Request: Within two weeks of today, pay an upfront $60 deposit via credit card to have your property shipped to you. We will charge you the actual fees and then promptly refund any remaining balance to your card once the gross total is known. You will receive an itemized receipt and a tracking number.
3. Voluntary Surrender: You may choose to surrender the property. Any items left unclaimed at our facility for more than two weeks will be considered voluntarily surrendered and will be donated or disposed of at no cost to you.

Our Policy on Returning Items By Shipping:

Fees for Returns By Shipping Via US Postal Service:

• $25 USD shipping and handling fee (covers time and labor)
• Cost of packaging materials and postage (based on USPS receipt)
• Cost of tracking (tracking number will be sent to the email on record)
• Cost of insuring the package (based on the estimated value)
• 3.5% credit card processing fee (applies to the total of your payment invoice)
• You will make a deposit of $60 USD to cover these fees. Once we know the actual price of postage, insurance, package tracking, physical packaging, and other fees we will refund the balance to your payment card, or should the total cost exceed $60 USD we will send you an invoice for the additional amount.

If you would you like your item(s) returned by shipping

If you wish for us to return your items by shipping them to you, please click on the link below to pay the shipping fees. You will be instructed to leave a mailing address when you fill out the payment form.

Upfront Payment Policy:

To proceed, please use the link below to make a deposit of USD $60. This covers the estimated shipping, handling, and labor costs. Once we have the final receipt from the post office, we will refund any difference to your original payment method.

Pay for your shipping here:

You will need to make your payment and send us your personal contact information using the link to our form below.

https://square.link/u/Wpc44TPqa