Guest Services

We offer many useful services to our guests.

The State of California requires guests at hotels, motels, and inns to register with the hotel who may provide these details to local authorities. To comply with this process, use the button below. 

Once you complete self check in, and it is accepted by the inn keeper, you will receive an email with your door entry code. You may enter your unit any time after 4pm even when the innkeeper is not present.

FOR IMMEDIATE ACCESS TO YOUR RENTAL, WE STRONGLY RECOMMEND COMPLETING SELF CHECK IN BEFORE THE DATE OF YOUR ARRIVAL.

  • Security Deposit
  • Rental Agreement
  • Animal Registration
  • Book Kitchen / Laundry Access
  • Receive your door code by email on the date of your arrival

Bring your four-legged friends along for a relaxing getaway to the Sierra! We love animals and welcome them to join you both at our inn and on our scenic outdoor restaurant deck.

Animal Stay Details:

  • All animals are required to register for the safety of staff, other guests, and other onsite animals.
  • One-time animal cleaning fee: $31.05 per stay (not per night). Validated ADA Support Animals are afforded all rights by law.
  • Up to two dogs (max 75 lbs each) per rental unit.
  • Extra precautions and enhanced cleaning are provided after each pet visit to keep all guests comfortable, including those with allergies.

Amenities for Your Pets:

  • About half an acre of open space for dogs to explore.
  • Free dog waste bags and water bowls available throughout the property.
  • Extra clean sheet layer for pets who like to snuggle on guest beds.
  • Insect-safe environment with routine treatment.
  • Leashed pets welcome on our restaurant patios.
  • A coupon for a free pup-cup and half priced doggie dinner. (One per animal)
  • List of local dog friendly trails and animal related attractions

Pay for your animal stay. Fill out your simple Pet, Emotional Support, and Service Animal Stay Registration Form. Review and agree to the Animal Stay Terms. Receive your confirmation email as proof of registration.

Your animals deserve a vacation, too. Come stay, play, and relax at Gena’s Sierra Inn — where every guest can feel at home.

Experience the convenience of home while you travel! At Gena’s Sierra Inn, upgrade your stay with our communal Kitchen and Laundry Unit—yours for just $10 per night. Simply book online for instant access and enjoy self-service convenience from 4 p.m. to 10 a.m. daily.

Whip up a homemade meal in our fully-equipped kitchen, complete with all the essentials: fridge, microwave, electric range, air fryer, crock pot, toaster, coffee maker, pots, pans, utensils, and more. Freshen up your wardrobe with complimentary laundry detergent and dryer sheets—our washer and dryer are ready when you are.

Your access is simple and secure: pay online anytime and receive your door code by email, come and go as you please, and enjoy a clean, friendly space designed with travelers in mind. Whether you’re here for one night or a longer adventure, add comfort and savings to your journey—book the Kitchen and Laundry Unit to unlock the comforts of home, away from home. Learn more here.

  • Book online, receive door entry code immediately by email
  • Free cleaning supplies, detergent, dryer sheets
  • Kitchen use is available 24 hours a day
  • Laundry use is available from 4pm until 10am everyday
  • Monitored with security cameras and secured with restricted door lock code

Travel plans don’t always go as planned—make sure you’re protected. With travel insurance, you can relax knowing your motel stay is covered if unexpected events like illness, flight delays, or severe weather disrupt your trip. Get reimbursed for cancellations, lost luggage, or extra nights on the road. Peace of mind is just one click away—because your getaway should be spent enjoying the journey, not worrying about what could go wrong.

  • Refunds for last minute cancellations
  • Medical coverage
  • Breakdown coverage

Heading to the Sierra this winter? Stay safe and prepared with a quality set of tire chains.
Snow and ice can build up fast in Kings Canyon and Sequoia National Parks, leaving drivers stranded for hours. A rescue can take 4–5 hours and cost around $1,000—but with tire chains, you can keep control, avoid delays, and reach your destination safely.

Don’t take chances on mountain roads—carry tire chains and travel with confidence.

Made a booking with Gena’s Sierra Inn and now you need to modify it?

  • Change dates of your arrival and/or departure
  • Cancel a direct booking through the property

Made a booking through a third party travel agent? You will need to contact your third party travel agent to modify your booking. Since you hired them to manage your reservations, we can not modify your booking in any way.