direct booking
We offer a generous free cancellation and 100% refund policy.
Direct Booking Cancellation Policy Made Through Us
- Full Refund: A full refund will be issued for reservations cancelled at least seventy-two (72) hours prior to the scheduled arrival date and the 4:00 pm PST check-in time.
- Late Cancellation/No-Show: For reservations cancelled or modified within seventy-two (72) hours of the scheduled arrival date and the 4:00 pm PST check-in time, or in the case of a no-show, a full charge will be applied to the credit card used for the reservation. This charge will encompass the full amount owed for every day included in the originally booked reservation.
Exceptions:
Negotiated Rates: The Californian law does not apply to negotiated rates that are not advertised or otherwise made available for booking by the general public.
Third party booking
Online Travel Agent Bookings
Third-Party Online Travel Agent (OTA) Booking Cancellations
Guest Responsibility: Reservations made through a third-party Online Travel Agent (OTA) platform, such as Expedia, Booking.com, Airbnb, Hotels.com, VRBO, or Agoda, are subject to the cancellation policy established by the utilized OTA platform. Guests acknowledge that they are solely responsible for managing their reservations and cancellations through their chosen OTA platform. Gena’s Sierra Inn will not modify or cancel reservations made through a third-party platform. Buy travel insurance.